Episode 057 — The User Experience

Ben and James discuss the importance of the user experience in not only avoiding disruption but also in building dominant companies. It’s a key component of Aggregation Theory

This episode is sponsored by Wealthfront. See recommended portfolios and get up to $15,000 managed for free by visiting Wealthfront.com/Exponent.


  • James Allworth: Measure What Matters — Exponent
  • Ben Thompson: Airbnb and the Internet Revolution — Stratechery
  • Ben Thompson: Why Uber Fights — Stratechery
  • Ben Thompson: Stop Doubting the iPhone — Stratechery


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